Frequently Asked Questions - Email Users
General
I lost my password. What should I
do?
Contact your hosting company or email administrator to
have your password changed. Please do not contact SmarterTools
directly, as we have no access to retrieve your password.
How can I ensure that mass mailings are sent
out faster?
Sending the same message to fifty or more
recipients can slow the delivery process. To ensure a speedy
delivery, with mass mailings containing more than fifty recipients,
send the same message to fifty or less addresses at once.
WebMail
Why are my deleted messages only showing up as
crossed out and not being moved to my Deleted Items
folder?
There is an option for end users to choose what
action is taken on deleted items. When deleted items are crossed out
(to symbolize deletion) then you have the 'Mark as Deleted' option
chosen. If you want the messages to move to a deleted items folder
upon deletion, you can select the 'Move to Deleted Items Folder'
option in your Config/My Settings page.
I am unable to log in using my username. What
do I do?
First, ensure that you are using your correct in the
web interface to log in to SmarterMail. Second, make sure that your
CAPS-LOCK is disabled, as passwords in SmarterMail are
case-sensitive. Lastly, try using your full email address instead of
just your username. If those options fail, please contact your
hosting company or email administrator to have your password
changed. |