What are the POP3 and SMTP Settings?

POP3: mail.substorm.com
SMTP: mail.substorm.com
Username: youremail@yourdomain.ext

If your local ISP blocks Port 25, you need to use their SMTP Server instead.

Click HERE for a list of ISP SMTP Servers


What is SmarterMail?
SmarterMail is a web based mail program developed by Smartertools. The web based interface allows you to manage your email users as well as send, receive and store email information. SmarterMail has an easy to use interface that includes Spam filters as well as multi-language support.

Can I login from any computer to check my email?
Yes. As long as your computer has a connection to the internet you are able to login to the SmarterMail web interface to access your mail accounts.

How much space do I get with my email account?
By default, each domain name can store up to 1 Gig of email messages. The administrator can divide this space up between his users. The SmarterMail web interface provides reporting features that allow you to monitor the size of each users mailbox. If you need additional space please contact SubStorm to discuss it.

Can I use a third party program with my SmarterMail account?
Our SmarterMail servers are configured to allow POP3 conenctions from 3rd party programs like Microsoft Outlook or Netscape Mail. Our Premium Mail server allows for IMAP connections as well as POP3. More information on this topic can be found here.

Is there help documentation available?

Online help documentation is provided for each and every screen within the SmarterMail interface. Simply click Help in the top right corner and the help documentation will open up explaining the screen you are looking at.

We have also separated the help system into two guides.

1. For Standard Email Users - CLICK HERE
2. For Domain Administrators - CLICK HERE


What is Email Spoofing

Email spoofing refers to the process of sending an email message from one source but making it appear as though the email was sent from a different source. For example, an email originates from user@domain.com but it appears to be from email@address.com. Another method of spoofing is to make the message appear to come from an unknown user within your domain name. For example, the message appears to be from support@yourdomain.com.

This does not mean that your email account was compromised. It means that the sender has fooled the mail client into believing the email originated from a different address.

This is usually done for malicious reasons, either to distribute unsolicited email or to distribute email viruses. Unfortunately there is no real way to prevent spoofing from occurring. If you receive an email that has questionable content it is recommend to delete the email message or use an antivirus program to scan the message before opening it.


What is an SPF Record?

Sender Policy Framework (SPF) is designed to prevent forged email being sent. The domain the sender is claiming to be from is checked by SPF to see whether or not the send is authorized to send email from that domain. That way, if a Spammer attempts to send email from a fake address, the email message will be rejected. An SPF record is a text entry in your domain name's DNS record and defines which email messages should be received and which should be rejected as spam.

If you wish to add an SPF record for your domain, you will need to send us the SPF text. This can be generated using the interactive form at OpenSPF.org.


Why can't I do automatic forwards to some domains?
Users were abusing this sytem so we have blocked forwarding to some the bigger providers. You can no longer have your email automatically forwarded to these domains:
  • yahoo.com
  • aol.com
  • msn.com
  • hotmail.com
  • gmail.com
  • earthlink.net